![]() Other times, I very much need to track if I have received a response from a particular email or not. I don’t really care if it is responded to or not. Many times I send an email, maybe as a response itself, that requires no further tracking. Need to set up a generic away message for times you’re away from the phone or need to refocus your attention? Simply throw this template up for a few hours to buy yourself some time.MailMate is my chosen application for email for many reasons, but that is beyond the scope of this post. 18 Out of Hours Text Message Examples for Your Businessįrom the familiar to the more unexpected, peruse some of the different uses for automated text replies. Is there someone else they can contact in your absence? A blog post or article that may have the information they need? Whenever possible, give them the tools to continue autonomously.įeeling ready to set up some automated text message replies on your own?īefore we leave you to your own devices, we have some sample messages featuring different ways you can automate text replies to serve your business. Provide next steps: Finally, if the situation allows, give your customers insight into what they can do in the meantime while they wait for a response.Will it be minutes, hours, days? Help them set the expectation to avoid friction caused by the non-response. Provide a time frame for follow up: If your automated message is a placeholder for a response, be sure to let your customer know when they should expect to hear back from you.Now, the customer has a point person to reference for their support and they feel one step closer to resolution. A great way to do this is by identifying yourself as an individual. Identify yourself: After your thank you, you want to establish a more personal connection with the customer.This lets customers know you’ve acknowledged their inquiry and helps to assure them a response will come soon. Always include a thank you: It’s both polite and inviting to begin your away message with a thank you.No matter what you’re using your SMS autoresponder for, there are a few pieces of best practice you should keep in mind when crafting an automated text message. Like this: Automatic Text Replies for Business Best Practices ![]() The message will be automatically triggered in response to any incoming text received while the away message is turned on. You can also schedule your auto replies ahead to send at a specific time for a set it and forget it solution. You can find ours here.Īn away message will generally be a 160-character auto-reply message that can be turned on or off as needed. How to Set up an Auto Reply TextĪutomatic text replies can be set up in a snap.ĭepending on what provider you use for your text marketing software, the step-by-step instructions for setting up an away message varies. We’ll provide examples of both types of message below. These are also sometimes referred to as triggers. For example, when a text-to-join keyword is texted to your number. Specific auto reply: This kind of message is only sent when a particular action is taken.General auto reply: A pre-written response like an out-of-office message that can be turned on and off.There are two main types of automatic replies: They’re also almost always in response to a triggering action. Short for automatic reply, auto messages are texts sent without the need for manual intervention. No credit card required What Is an Auto Reply Text? We’ll show you how it’s done and share some ideas for how you can leverage the power of automation. The good news is, automating text messages is as simple to set up as a pre-recorded voicemail prompt or an out of office email reply. A first line of contact for customer service inquiries.The answer is simple-automated text messages.Īutomated text messages can not only serve as response placeholders until you’re back in the office, but they can also be: Thankfully, there’s a way to respond swiftly to all incoming texts without needing to jump onto your computer or phone. Of course, managing a minute and a half response time isn’t so easily accomplished when you’re out of office, receiving hundreds of texts each hour, or shifting your attention to a different project. The average response time for a text message is about 90 seconds.Īnd while we all have grace for friends and family who seem to take forever to get back to our messages, customers generally expect this degree of promptness when they text a business.
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